Privacy Policy

This policy covers two groups: shop owners with a lee-ai account, and visitors who talk to the assistant on a shop.

Shop owners

We store your email address and a hashed password (or your Google account email if you sign in with Google), your shop URLs and their assistant configurations, your credit balance and purchase history. Payments are processed by Stripe (Stripe Payments Europe, Ltd.); we receive only the payment outcome, never card details.

Visitors

Questions typed or spoken to the assistant are sent to our AI provider (Anthropic) to generate a reply, and the question text is stored so the shop owner can see what visitors asked. We do not build visitor profiles, do not use advertising trackers and do not sell data. Voice audio is processed to text and not retained.

Legal basis & retention

Owner data: performance of contract (Art. 6(1)(b) GDPR). Conversation logs: the shop owner's legitimate interest in understanding their customers (Art. 6(1)(f)); logs are retained for 12 months, then deleted. You can request export or deletion of your data at any time.

Your rights

Access, rectification, erasure, portability, restriction and objection — write to elias@lee-ai.com. You may also complain to your supervisory authority.